Terms and Conditions

Last Updated: October 2025
Website: www.indyexecutivelimo.com

Welcome to Indy Executive Limo. By accessing or using our website and services, you agree to the following Terms and Conditions. Please read them carefully before booking any ride or communicating with us.

1. General Terms

These Terms govern your use of indyexecutivelimo.com and all related transportation and limousine services provided by Indy Executive Limo.
By booking a ride, submitting your details, or using our website, you confirm that you are at least 18 years old and have the legal authority to enter into this agreement.
Indy Executive Limo reserves the right to modify or update these Terms at any time. Updated versions will be posted on this page.

2. Services

We provide luxury limousine, SUV, and executive transportation services for airport transfers, corporate travel, weddings, events, and private trips within Indianapolis and surrounding areas.
All bookings are subject to vehicle availability and confirmation.
We reserve the right to refuse service to anyone for safety, legal, or operational reasons.

3. Bookings & Payments

Reservations can be made online, via phone, or through email.
Full or partial payment may be required at the time of booking, depending on the service type.
Accepted payment methods include credit/debit cards and approved digital payment platforms.
All payments are processed securely through trusted third-party gateways.

4. Cancellations & Refunds

Cancellations made 24 hours or more before pickup may be eligible for a full or partial refund.
Cancellations made within 24 hours of pickup time may incur a cancellation fee or be non-refundable.
No-shows at the pickup location will be charged the full fare.
Refunds (if applicable) are processed within 5–7 business days.

5. Passenger Conduct

To ensure safety and comfort:

Smoking, open alcohol, or illegal substances are not permitted inside vehicles.
Passengers are responsible for any damage or excessive cleaning required due to spills or misconduct.
Drivers reserve the right to terminate service immediately if passengers behave inappropriately or violate safety rules.

6. Limitation of Liability

Indy Executive Limo will not be liable for delays, losses, or damages caused by factors beyond our control (e.g., weather, traffic, accidents, or road closures).
We are not responsible for lost or damaged personal items left in vehicles.
Our maximum liability will not exceed the total amount paid for the specific booking.

7. SMS Consent and Messaging Terms

By providing your phone number, you consent to receive SMS messages related to your reservations, billing, and customer support.

You may receive messages related to:

Booking confirmations and trip updates
Appointment or pickup reminders
Billing or payment inquiries
Promotions or offers (only if you have opted in)

SMS Details:

Message frequency: May vary based on your activity (up to 4 per week).
Opt-out: Reply “STOP” to unsubscribe at any time.
Help: Reply “HELP” or email us at info@indyexecutivelimo.com.
Rates: Standard message and data rates may apply.

Phone numbers collected for SMS communication are not shared with third parties for marketing purposes.

8. Privacy & Data Protection

Your privacy is important to us. Please refer to our full Privacy Policy to learn how we collect, store, and protect your personal information.

9. Intellectual Property

All website content — including text, images, logos, and designs — is the property of Indy Executive Limo and may not be copied or reproduced without written permission.

10. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Indiana, USA.
Any disputes arising under these Terms shall be handled in the courts of Indianapolis, IN.

11. Contact Us

If you have questions about these Terms or need assistance with a booking, please contact:

Indy Executive Limo
📍 Indianapolis, IN, USA
📧 info@indyexecutivelimo.com
🌐 www.indyexecutivelimo.com